Frequently Asked Questions
Everything you need to know about your IndieMerchstore order.
How long will it take for my order to ship?
Most orders are processed within 1-3 business days. Domestic shipping typically takes 3-7 business days, while international orders can take 2-4 weeks depending on the destination and customs processing.
What is your return and exchange policy?
We accept returns and exchanges on unworn and unwashed items within 30 days of delivery. Please note that limited edition pre-order items and intimate apparel may be subject to different restrictions.
How can I track my package?
Once your order ships, you will receive an automated email containing your tracking number. You can use this number on the carrier's website to monitor your shipment's progress.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and delivery times are calculated at checkout based on the weight of your order and your specific location.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover) as well as PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How do I know what size to order?
Each product page includes a specific size chart. Since we carry various brands and garment styles, we highly recommend measuring a shirt you already own and comparing it to the chart provided.